Frequently Asked Questions

Payment

Payment is required at the time of purchase and placement of your order. Payment is charged/debited at the end of the complete check-out process. You will not be charged prior to the final step and can choose not to proceed at any time before payment is taken.

We accept payment via Paypal. You must comply with the applicable T&Cs of these providers.

If Shashmart determines an order is potentially fraudulent, we will not dispatch goods until we are satisfied that cardholder identification has been achieved and our Fraud Protection Process has been completed.

Fraud Protection

Shashmart carries out activity to protect you, and our interests, from fraudulent orders and payments. A representative from Shashmart may contact you directly as part of this protection process.

If Shashmart determines an order is potentially fraudulent, we will not dispatch goods until we are satisfied that cardholder identification has been achieved and our Fraud Protection Process has been completed.

Refunds

Please read the Refunds & Returns Policy contained within this website for refund details. Our Refunds & Returns Policy outlines the circumstances that a refund will be available to you.

In the event Shashmart requests your bank account details to issue a refund, please ensure you provide the correct BSB and Account Number. Your refund may be delayed if the incorrect details cause the refund to bounce. We are not liable for any refunds processed into the wrong account due to incorrect information provided.

Delivery

Please read the Delivery Information contained within this website.

Delivery times are indicative only, and Shashmart will not be liable for any failure to observe these delivery times.

Risk and Title

Shashmart will retain title to the products you order until you have made payment in full for those products, but all risk in the products will pass to you upon their delivery to or collection by a postal or courier service.

E-Newsletter Sign-Up

Subscribing to Shashmart e-newsletter is not compulsory, and you can unsubscribe at any time.

We will never sell or share your information with third parties.

We will always handle your data in line with our Privacy Policy. Please read the Privacy Policy